Terms & Condition

Once upon a time in 2013, a modest dream took root in the heart of Broadmeadows, Melbourne. 

What started as a quaint nail salon, born from a passion for beauty and wellness and also his customer’s inspiration, slowly blossomed into the grandeur that would become Empress Spa & Wellbeing today.

The journey was one of determination, commitment, and an unwavering dedication to providing exceptional service. For a decade, the team meticulously crafted each nail, fostering a loyal community of patrons who sought not just a manicure but an experience that nurtured the soul. As the years passed, the vision expanded by customer’s expectation. 
 
The little salon in Broadmeadows became a nucleus of creativity and rejuvenation. Inspired by the growing demand for holistic well-being, the founders envisioned a space that transcended the boundaries of a traditional nail salon. 
 
In 2023, after the birth of his daughter who also inspired him to dream Empress Spa came to life. Nestled in the northern suburbs of Melbourne, this oasis emerged as a sanctuary for beauty, health, and relaxation. It stood as a testament to the small, humble beginnings that birthed it. 

Welcome to Empress Spa, a space dedicated to providing rejuvenating experiences exclusively for women. Our services, facilities, and programs are tailored to meet the wellness needs of our female clientele.

By engaging our services, you acknowledge and agree that Empress Spa operates as a ladies-only establishment. This policy is established to create a comfortable and safe environment for women to relax, rejuvenate, and enjoy our amenities without the presence of male individuals.

We respect individuals of all gender identities and backgrounds. However, please note that, in adherence to our commitment to maintaining a women-centered space, we kindly request that only individuals who identify as women or non-binary individuals assigned female at birth partake in our services.

We appreciate your understanding and cooperation in fostering an environment that prioritizes the comfort and well-being of our female guests. Discrimination based on gender identity, sexual orientation, race, religion, or any other characteristic is strictly prohibited within our premises.

If you have any questions or require further clarification regarding our policies, please don’t hesitate to contact us.

Thank you for choosing Empress Spa for your wellness needs. We look forward to providing you with a serene and exceptional experience.”

It’s essential to ensure that the terms and conditions align with legal requirements in your area and may be advisable to seek legal advice to ensure compliance and avoid any unintended implications.

1.0 INTRODUCTION

1.1 These Terms And Conditions (These Terms) Are An Integral Part Of Your Membership Agreement With Empress Spa PTY LTD And Apply To Your Participation In Our Wellness And Beauty Services.


1.2 Upon Becoming A Empress Spa Member, You Acknowledge And Agree To Adhere To These Terms.

1.3 If, After Reviewing These Terms, You Wish To Discontinue Your Membership With Empress Spa PTY LTD, You Have The Option To Cancel During The Cooling-Off Period, As Outlined In Clause 25.

1.4 Your Membership Benefits Are Accessible From The Date Specified On Your Membership Agreement.

 

2.0 SAFETY FIRST!

The Health And Safety Of Our Members Are Paramount. This Section Outlines Your Responsibilities For A Secure And Effective Experience.

 

 

2.1 YOUR PHYSICAL CONDITION

  • Accurate Health And Fitness Information Is Crucial. Disclose Relevant Information Both Before And During Your Exercise Program.
  • Provide True And Accurate Health Information, And Refrain From Using Facilities If You Pose A Risk To Yourself Or Others.
  • Notify Us Of Any Changes To Your Health Or Medical Conditions Promptly.
  • If You Use Facilities Before Disclosing Health Information, You Affirm You Are In Good Physical Condition. We Reserve The Right To Cancel Membership If Evidence Of Fitness Is Not Provided.

 

2.2 PROPER USE OF EQUIPMENT

  • Attend An Instructional Consultation Before Using Facilities.
  • Use Equipment / Spa / Sauna / Pedicure Chairs Appropriately And Safely. Seek Guidance If Unsure.

 

2.3 WE CAN REFUSE ENTRY

We Reserve The Right To Refuse Entry Or Cancel Membership For Inappropriate Behavior, Damage To Facilities, Or Illegal Substance Use.

 

2.4 FOLLOW OUR DIRECTIONS

Compliance With Staff Directions Is Mandatory For Health And Safety.

 

3.0 RESPONSIBILITY FOR MEMBERS UNDER 18 YEARS OF AGE

3.1 Individuals Under 18 Require Parental Or Guardian Consent To Enter Into A Membership Agreement. The Parent Or Guardian Assumes Full Financial Responsibility For The Membership.

3.2 By Entering Into This Agreement On Behalf Of A Minor, The Parent Or Guardian Ensures The Minor’s Safe Participation And Agrees To Keep Empress Spa PTY LTD And Empress Spa Clubs Harmless From Any Claims.

3.3 Minors With 24 Hour And After Hours Access Must Be Accompanied By A Qualified Adult Empress Spa VIP Member.

 

4.0 EMPRESS SPA POLICY

By Signing The Membership Agreement, You Agree To Adhere To The Empress Spa Policy.